In our Customer Lounge, you will find all information about our services, analyses, project flows etc. Here is where you can have all your questions answered. Please contact us to have your free access activated.

„Interested? Still open questions? Then don’t hesitate to contact us so that we can provide you with additional materials and access to our Customer Lounge with customized packages.“

Dr. Heiko Hecht
Business Development

What our Customer Lounge can do

Discover all relevant information about your project – from presales and kick-off to the Results App.

Get detailed explanations and product insights into analyses and use cases.

Read the FAQs about data extraction including detailed security aspects.

Gain insight into the technical documentation as well as instructions for data extraction.

Deepen your knowledge with tutorials and screencasts on analysis and app features.

Let us explain to you simply and understandably how we calculate our values.

Explore our innovation videos, in which releases and top innovations are presented.

Experience our events in digital form – and take a look at past presentations.

Send us an email to,

call us at (570) 620- 3028,

or use this form:


You have questions? We have answers! Here you will find the most frequently asked questions. Does your concern remain unsolved? Do not hesitate and contact us!

You want to migrate to SAP S/4HANA but don’t know where to start the transformation?

We show you which Simplification and Innovation items are relevant for you and in which areas you can expect the greatest changes and benefits.

What role does IBIS America play in SAP TRAC?

As part of SAP TRAC (Total ROI Analysis Campaign), SAP SE asks its customers to run IBIS‘ RBE Plus toolsuite to complement the SAP Readiness Check with advanced analytics for the SAP S/4HANA assessments.

You like the idea of the Readiness Check, but many questions remain open?

We provide you with detailed statements to obtain a holistic evaluation.

You want to use Fiori Apps, but don't know which ones will bring you the most benefit?

We show you which ones are relevant and which user groups benefit from them.

You do not have time to look for a needle in a haystack?

Instead of manually searching through all documents with Process Mining, we identify the typical time, organizational and process-related exceptions directly for you.

Do you want to use impact analysis, business process monitoring and automatic testing in SAP Solution Manager?

We automatically create a Solution Documentation based on your lived processes.

Do SAP S/4HANA Best Practices fit your company?
We use transactional data but also process variants to determine which SAP S/4HANA Best Practices processes are relevant and where there are gaps.
You have taken over a company and wonder if you can easily consolidate its SAP system with yours?

We show you what fits together, where there are gaps and what competing settings exist. Using the same technique we can also support harmonization.

You want to understand the user behavior in your system?

Through pseudonymization and summary, we can also show and evaluate DSGVO-compliant user behavior.

Does IBIS also analyze industry solutions from SAP?

We have analysis content for some SAP Industry solutions or add-ons such as SAP for Utilities (IS‑U), SAP for Retail (IS‑R) or SAP CRM. Please contact us if you have any questions.


Brownfield or Greenfield — Is that your Question?

RBE Plus provides an objective and transparent fact base for decision-making.

Does my system comply with the DSAG (ASUG) guidelines?

In System Usage, we check your profile parameters and compliance settings against the official recommendations.